Information We Collect

threnavoliquos collects various types of information to provide you with our financial stress management services. This includes personal information you provide directly to us and information we collect automatically through your use of our platform.

Personal Information You Provide

• Name, email address, phone number, and postal address
• Financial information necessary for our services, including income details and expense categories
• Communication preferences and feedback you provide
• Account credentials and security information
• Survey responses and consultation notes

Information Collected Automatically

When you visit our website or use our services, we automatically collect certain technical information including your IP address, browser type, device information, and usage patterns. This helps us improve our services and ensure platform security.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our financial stress management services. Your information helps us understand your needs and deliver personalized support.

• Providing personalized financial stress management guidance
• Processing and responding to your inquiries and support requests
• Sending service-related communications and updates
• Improving our services through analysis of usage patterns
• Ensuring platform security and preventing unauthorized access
• Complying with legal obligations and regulatory requirements

Information Sharing and Disclosure

threnavoliquos does not sell, trade, or rent your personal information to third parties. We only share your information in specific circumstances outlined below, and always in accordance with applicable privacy laws.

Third-Party Service Providers

We work with carefully selected service providers who assist with hosting, analytics, and customer support. These providers are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

Your Rights and Choices

Under Australian Privacy Principles and applicable privacy laws, you have several important rights regarding your personal information. We're committed to honoring these rights and making it easy for you to exercise them.

Access and Correction Rights

You can request access to the personal information we hold about you at any time. If you find any information that's inaccurate or outdated, you can request that we correct it. We'll respond to your request within 30 days and provide the information in a clear, accessible format.

• Request a copy of all personal information we hold about you
• Update or correct inaccurate information in your account
• Request deletion of your personal information, subject to legal requirements
• Withdraw consent for processing where consent was the legal basis
• Request data portability to transfer your information to another service
• Object to processing based on legitimate interests

Data Security and Protection

Protecting your personal information is a top priority for threnavoliquos. We employ multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

Our platform uses industry-standard encryption for data transmission and storage. All sensitive information is encrypted both in transit and at rest, using AES-256 encryption standards. We regularly update our security protocols to address emerging threats.

Physical and Administrative Controls

Access to personal information is restricted to authorized personnel who need it to perform their job functions. Our team receives regular training on privacy and security practices, and we maintain detailed access logs for audit purposes.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information may have different retention periods based on their purpose and legal requirements.

• Account information: Retained while your account is active plus 7 years for financial records
• Communication records: Kept for 5 years to maintain service continuity
• Usage analytics: Aggregated data retained indefinitely, personal identifiers removed after 2 years
• Support requests: Maintained for 3 years to track service quality
• Marketing preferences: Kept until you withdraw consent or request deletion

Secure Deletion Process

When we delete your information, we use secure deletion methods that make the data unrecoverable. This includes overwriting data storage locations and destroying physical storage media when decommissioned.

International Data Transfers

While threnavoliquos primarily operates within Australia, some of our service providers may be located overseas. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Cross-Border Transfer Protections

Any international transfers of your personal information are conducted under strict data protection agreements that require overseas recipients to provide the same level of protection as required under Australian privacy law. We only work with providers in countries with adequate privacy protections or under specific contractual safeguards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and improve our services. These small data files help us remember your preferences and understand how you use our platform.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality and security
• Preference cookies: Remember your settings and customization choices
• Analytics cookies: Help us understand website usage and improve performance
• Marketing cookies: Used to deliver relevant content and measure campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.

Children's Privacy

threnavoliquos's services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or by posting a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.

Complaints and Disputes

If you have concerns about how we handle your personal information, we want to hear from you. We take all privacy complaints seriously and will work to resolve issues promptly and fairly.

Complaint Process

• Contact our privacy officer using the details below
• We'll acknowledge your complaint within 5 business days
• Investigation and response within 30 days of receipt
• If unsatisfied, you can contact the Office of the Australian Information Commissioner